BOOST GUEST SATISFACTION, BUILD LOYALTY, & ADVANCE YOUR CAREER.
Hospitality Training & Certification
50-minute online training • Certificate included • $150
Award-winning hotelier Greg Greenawalt packs 45+ years of leadership at 16 hotels into one powerful training—showing hospitality professionals how to deliver unforgettable guest experiences, grow their careers, and strengthen team culture. The Gracious Hospitality training is available as a self-paced course or customized group training.
Learn From a Hotelier Who’s Led 16 Hotels & Trained Thousands in Service Excellence
Greg Greenawalt, C.H.A.
With over 45 years in the hospitality industry—including leadership roles at 16 hotels, 20+ industry awards, and a published book—Greg Greenawalt knows what it takes to transform service culture.
Known for turning routine service into remarkable guest experiences, Greg has trained thousands of professionals worldwide in the mindset, habits, and strategies that drive loyalty, inspire teams, and boost results.
The Gracious Hospitality™ Framework
This proven 5-step method helps professionals earn promotions, raise guest satisfaction scores, and reduce turnover—while reigniting the joy of serving others.
Beyond Customer Service:
The Art of Gracious Hospitality
Most hospitality and customer service training tells you what to say, but not how to deliver truly memorable moments. Gracious Hospitality goes further—teaching you how to anticipate needs, personalize every interaction, and create genuine emotional connections.
WHAT MOST TRAINING MISSES
Why does this matter? Because when guests remember you by name, leave five-star reviews, and return again and again, you stand out—opening doors to promotion, impressing your boss, and fueling business success. When you master gracious hospitality, you don’t just serve—you build your reputation, strengthen your team, and drive results everyone can see.
WHY GRACIOUS HOSPITALITY MATTERS
A PROVEN METHOD,
NOW ONLINE
Greg’s method has transformed teams nationwide—earning national recognition, including Crowne Plaza’s General Manager of the Year award for taking a hotel from near-last to #1 in guest satisfaction. Many hotels and hospitality organizations use this program to onboard new staff, refresh service skills, and prepare employees for advancement.
Perfect for Any Front-Facing Customer Service Role
Hotel, resort, and restaurant frontline staff
Hospitality students and recent graduates
Managers & team leaders building service culture
Hospitality schools and corporate training programs
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Skills & Career
Benefits You’ll Get
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Create “WOW” guest experiences guests rave about in reviews & remember you by name
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Handle mistakes with grace—turning challenges into loyalty-building moments
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Apply the Gracious Hospitality Framework to drive loyalty, strengthen culture, and deliver measurable results
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Build everyday relationship skills that fast-track career growth & promotion potential
What You Get
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50-minute online video training
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Downloadable worksheet & action guide
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Printable certificate—showcase on your resume, LinkedIn, or in your next interview
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Bonus Value: Ongoing tips and personal insights from Greg
Transform Your Team with Greg’s Hospitality Training
Award-winning hotelier Greg Greenawalt delivers dynamic, results-driven workshops—on-site or virtual—that elevate guest satisfaction, inspire your team, and strengthen service culture.
Greg Greenawalt is available for:
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On-site hospitality trainings to boost guest satisfaction & team performance
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Conference keynotes that inspire and energize audiences
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Guest speaking for hospitality schools to prepare the next generation of leaders
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Team culture workshops for businesses & nonprofits to improve morale and retention
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Customized virtual sessions—targeted support without travel or downtime
Get in Touch
Gracious Hospitality is designed for both individual professionals and teams. Contact Greg for group enrollment and team pricing.
Augusta, Georgia