BOOST CUSTOMER SATISFACTION.
BUILD LOYALTY. ADVANCE YOUR CAREER.
Gracious Hospitality Training & Certification
50-minute online training • Certificate included • $150
A 50-minute, proven training led by award-winning hospitality leader Greg Greenawalt. Master the Art of Gracious Hospitality™ is built for frontline teams—and the leaders who coach them. Learn a simple framework to deliver “WOW” moments and handle challenges with confidence, so you earn better tips, stronger reviews, and faster career growth.
Leaders gain consistent standards that protect revenue, reduce escalations and recovery costs, and strengthen loyalty while lowering turnover across every shift.
Available self-paced or as virtual/on-site team training.
Learn From an Award-Winning Service-Culture Leader
Who’s Trained Thousands
in Service Excellence
Greg Greenawalt, C.H.A.
With 45+ years in hospitality leadership—including leading 16 hotels, earning 20+ industry awards, and publishing a book—Greg Greenawalt knows what it takes to build a consistent, people-first service culture.
His approach is designed to translate beyond hotels into any service-driven workplace—restaurants, retail, healthcare, senior living, call centers, and more—helping teams turn everyday interactions into memorable moments that strengthen loyalty, improve reviews, and elevate performance.
Gracious Hospitality Pyramid™
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A proven 5-step model that equips both employees and managers with practical standards, language, and service-recovery habits—so gracious hospitality experiences feel consistently excellent, shift after shift.
Beyond Customer Service:
The Art of Gracious Hospitality
Most hospitality and customer service training tells you what to say, but not how to deliver truly memorable moments. Gracious Hospitality goes further—teaching you how to anticipate needs, personalize every interaction, create genuine emotional connections, and recover mistakes with a simple, repeatable method.
WHAT MOST TRAINING MISSES
Why does this matter? Because when guests remember you by name, leave five-star reviews, and return again and again, you stand out—opening doors to promotion, impressing your boss, and fueling business success. When you master gracious hospitality, you don’t just serve—you build your reputation, strengthen your team, and drive results everyone can see. For leaders, it means fewer escalations, fewer comps/refunds, and more consistency across shifts.
WHY GRACIOUS HOSPITALITY MATTERS
A PROVEN METHOD,
NOW ONLINE
Greg’s method is grounded in real-world leadership and proven service results, including taking a hospitality organization from near-last to #1 in guest satisfaction. Organizations use this training to onboard new staff, refresh service skills, and build consistent standards across teams—so great service doesn’t depend on one superstar employee.
Perfect for Any Front-Facing
Customer Service Role
Hotel, resort, and restaurant frontline staff
Hospitality students and recent graduates
Managers & team leaders building service culture
Hospitality schools and corporate training programs
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Gracious Hospitality:
Service People Never Forget.
Choose Individual Certification or Team Training.
FRONTLINE TEAMS
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Know exactly what to say and do—so you’re confident in any guest interaction
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Create repeatable WOW moments that earn better reviews and return visits
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Build skills that lead to better shifts, better tips, stronger reputation, and faster career advancement
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MANAGERS & LEADERS
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Protect revenue: better reviews, repeat business, stronger loyalty
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Reduce recovery costs: fewer escalations, comps/refunds, and manager interruptions
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Lower turnover costs: clearer standards, calmer shifts, stronger retention
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Built-in Service Recovery: A-A-A-A (Acknowledge, Apologize, Act, Assure) so mistakes become loyalty
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Choose your path below: Get Certified ($150) or Request Group Pricing for team training.
Get in Touch
​Gracious Hospitality is designed for both individual professionals and teams. Contact Greg for group enrollment and team pricing.
Augusta, Georgia